Most of the helpdesk work involves remotely connecting to client servers to troubleshooting and handle maintenance tasks remotely
That means we do not have to keep customers on the line talking through tasks.
We connect to the client network via a secure encrypted link. Which ensure the safety of our customer network security is maintained.
What is it used for?
Many of the tasks we carry out remotely are as a result of Server Monitor alerts from the server monitoring software on the customer’s network. Many of these alerts warn us of a potential problem that we can then resolve remotely before it impacts the network users.
As a result of our remote resolution and maintenance capabilities in conjunction with Server Monitor, it is very rare for us to have to attend site on unscheduled emergency visits.
In fact for the majority of our customers, in an average year we have had no requirement for unscheduled visits at all. This fact reinforces the point that we maintain very high network up-times for our customers by making maximum use of preventative maintenance.